Prepare your stay / FAQ

Alpine Hotel Wengen

Are pets allowed in the hotel?
alpine arrow wengen hotel

Dogs are welcome and allowed in all our room categories. Restrictions on access to the restaurant as well as to the indoor pool and wellness area. The supplement is CHF 25.00 per dog/night (without food).

Please declare your four-legged friend at the time of booking.

Which rooms are suitable for families?
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Our family rooms are suitable for families with one to four children. The rooms are located on two floors (mezzanine with open staircase and security gate). They have two beds upstairs and a sofa bed that converts into a bunk bed (185 x 80 cm) downstairs. In some of the family rooms, we can place an extra bed for a third and fourth child.

Are you traveling with older children or do you want more comfort? Then book two rooms with connecting doors. On the village side we offer combinations of up to four people, and on the valley side up to five people.

Are there cots in the rooms?
alpine arrow wengen hotel

Yes, they are available free of charge. You just have to specify in your reservation that you want a baby bed. Unfortunately, it is not possible to install a baby bed in the double room Budget.

Is it possible to have an extra bed in my room?
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In the family rooms, there is a sofa bed for 1-2 extra people; a popular option for families with young children. In the standard double room, there is room for an extra bed.

Please contact the hotel.

Are children eligible for discounts?
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Yes, the overnight stay with breakfast is free for children up to 5 years old.

How do I change or cancel an existing reservation?
alpine arrow wengen hotel

IN SUMMER (01.05. - 31.10.)

Up to 7 days prior to arrival, your reservation can be cancelled or changed without charge. Cancellation fees apply from 6 days before arrival.

IN WINTER (01.11. - 30.04.)

Up to 15 days prior to arrival, your reservation can be cancelled or modified without charge (except for the FIX rate and reservations between December 26 and January 2). Cancellation fees apply from 14 days prior to arrival.

Please consult our T&CS.

Is a deposit required?
alpine arrow wengen hotel

Depending on the season, the hotel may require a deposit. This is also the case if you book at the FIX rate (non-refundable rates). This reduced rate cannot be cancelled and will be charged directly to your credit card.

What is included in the room rate?
alpine arrow wengen hotel
  • Drinks from the minibar (not interchangeable).
  • Delizio coffee machine(only in family rooms) including a small selection of capsules
  • Access to the wellness area (indoor pool, sauna and steam bath)
  • Wi-Fi access throughout the hotel
  • Luggage transport from Wengen train station to the Alpine Hotel Wengen on arrival and departure.
  • Free phone calls in Switzerland and to Europe
I have my own car. How do I get to Wengen and the hotel?
alpine arrow wengen hotel

Wengen is a car-free village above the Lauterbrunnen valley. It can only be reached by train.
Park your car in the Lauterbrunnen parking lot. The parking lot is located right next to the train station. Parking is not included in the room rate. We recommend that you reserve a parking space before your arrival, at least 5 days before (winter) or 3 days before (summer): https: // From Lauterbrunnen, take the train to Wengen. The train runs every 30 minutes during the day and the journey takes about 15 minutes. Tickets are available at the Lauterbrunnen train station or online at
. We would be happy to send our porter to the train station to help you with your luggage (8:00am-8:00pm).

Can I order a breakfast to take with me when I leave?
alpine arrow wengen hotel

Yes, it is possible to order a breakfast or lunch basket (for a fee of 15.00 CHF) the day before your departure at the latest before 6 pm.

What time should I leave the room?
alpine arrow wengen hotel

We ask you to leave your room before 11:00 am on the day of departure.

Can I arrive late?
alpine arrow wengen hotel

Our reception is open every day until 10 pm. If you arrive after 10 pm, please inform us in advance.

Can I leave my luggage at the hotel?
alpine arrow wengen hotel

Yes, we will be happy to hold your luggage for free.

Do you accept early arrivals and late departures?
alpine arrow wengen hotel

Early arrivals and late departures are subject to room availability.

Late check-out is possible for an additional fee and subject to availability.

Please ask us at the reception.

What time can I move into the room?
alpine arrow wengen hotel

On the day of your arrival, your room is ready to be occupied from 4 pm.

Are my children under 16 also entitled to a discount on the train?
alpine arrow wengen hotel

Yes, with the CHF 30 Junior Card, children aged 6 to 16 can travel on public transport for a whole year accompanied by a parent with a valid ticket. Children under 6 years of age can even travel free of charge with an accompanying adult.

You can obtain the Junior Card at any train station.

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Where can I park my car?
alpine arrow wengen hotel

There is a multi-storey parking lot just below Lauterbrunnen station. We recommend that you reserve a parking space (at least five days in advance in winter or three days in advance in summer). Make a reservation here

You can also use the parking lot at the church in Lauterbrunnen or at the Schützenbach campground. From there, a bus leaves every half hour for the train station. It takes about 10 minutes to walk to the station.

The Alpine Hotel Wengen does not have its own parking spaces.

Is someone coming to pick me up at the station?
alpine arrow wengen hotel

If you wish, we can arrange a transfer from Wengen train station to the hotel. Please let us know your arrival time in advance.

A transfer from Lauterbrunnen is unfortunately not possible.

How do I get to the hotel?
alpine arrow wengen hotel

By train: From Interlaken Ost station, you can reach Wengen in 44 minutes. The blue and yellow train of the Berner Oberland Bahn (BOB) will take you to Lauterbrunnen. Get on the front of the train, as the back branches off into another valley from the Zweilütschinen station. In Lauterbrunnen, change to the yellow-green train of the Wengernalp Bahn (WAB). It will take you directly to Wengen in about 15 minutes.

By car: Wengen is a car-free village and is therefore only accessible by train. There are no access roads.

Those arriving by car must park their vehicle in Lauterbrunnen and take a train from there. The journey from Interlaken to Lauterbrunnen on the main road takes about 15 minutes.

What is the fondue gondola and how can I book it?
alpine arrow wengen hotel

In the garden of our hotel, you will find the former "Nummer 100" gondola of the Männlichen, where we present another highlight of Wengen's gastronomy. The unique fondue gondola offers the perfect setting for a romantic tête-à-tête! Please book at least one day in advance.

Can I eat or drink something outside of the restaurant's opening hours?
alpine arrow wengen hotel

Yes, we serve a variety of snacks and pizzas in the afternoon and evening in our cozy bar with fireplace. Information and opening hours depend on the season and are available at the reception or in your room's welcome folder.

Is the restaurant open every day?
alpine arrow wengen hotel

Yes, our restaurant is open every evening from 6:30 to 8:30 pm. You can find more information about our culinary offer here.

Can I order breakfast in my room?
alpine arrow wengen hotel

Yes, on request, we can serve you breakfast in your room. You can order your breakfast at the reception desk for an extra charge of 5 CHF. Please make your request the night before and note that the delivery time may be a little longer during the main breakfast time.

Is there an offer for vegetarians and vegans?
alpine arrow wengen hotel

On request, our kitchen team can prepare a vegetarian version of some dishes as well as an offer for vegans. Please inform the reception in advance.

Food intolerance. Do you offer alternatives?
alpine arrow wengen hotel

We will be happy to cater to your personal needs and provide you with the appropriate culinary delights. Please inform us of your intolerance when making your reservation.

What does your breakfast buffet offer?
alpine arrow wengen hotel

Different types of bread, different mueslis, different egg dishes, fresh fruit, a selection of regional and national cheeses and a wide range of sausages and meats. The beverage offer includes various coffee drinks, fresh fruit juices and a selection of teas.

Our breakfast buffet allows you to start your day with peace of mind. We offer many lactose and gluten free products.

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Where can I store my own ski equipment?
alpine arrow wengen hotel

The Alpine Hotel Wengen has a ski room. Inside, boot dryers ensure that your feet are warm for your next ski day. Keys are available at the reception.

What are the opening hours of the reception?
alpine arrow wengen hotel

The reception is open every day from 7 am to 10 pm. Our receptionists will be happy to help you book your train tickets and ski passes. They are also available to give you ideas for excursions during your stay.
At night, the reception is closed but an emergency number is available from your room if needed.

Does the hotel have a pool or wellness area?
alpine arrow wengen hotel

Yes, our indoor pool, steam bath and sauna are free for our hotel guests.

Access to the steam bath and sauna from 16 years old.

Is there Wi-Fi in the hotel?
alpine arrow wengen hotel

Free Wi-Fi access is available throughout the hotel.

Is the hotel accessible to all? Are there rooms adapted for people with disabilities?
alpine arrow wengen hotel

The hotel is not fully accessible to disabled people and does not have rooms adapted for them.

Do you have air conditioning in the hotel?
alpine arrow wengen hotel

Our rooms are not air-conditioned. Wengen is situated at 1274 m and the nights are pleasantly cool, even in summer. On request we can provide you with a fan. Please contact our reception for more information.

Is there an elevator in the hotel?
alpine arrow wengen hotel

Yes, the hotel has two elevators.

How far is the hotel from the train station and the Männlichen cable car?
alpine arrow wengen hotel

The hotel is located directly opposite the Männlichen cable car and only 200 meters from the train station.

Where can I buy hiking packages?

alpine arrow wengen hotel

You can buy your hiking packages and maps as well as your train tickets at our reception in winter and summer. In summer, you can choose from several hiking packages and we will be happy to advise you.

If you want to go to the Jungfraujoch in good weather, we strongly recommend that you book in advance. You can book your place (10 CHF per person) directly with us.

Where can I buy ski passes?

alpine arrow wengen hotel

You can buy your ski pass for Wengen-Grindelwald or for the entire Jungfrau region directly at the reception of our hotel. Just ask when you arrive and the passes will be ready for you the same evening or the next morning. Of course, we can also help you choose the ski area.

Did you know? On Saturdays, up to three children (aged between 6 and 15) receive a free day pass in the Jungfrau Ski Region when an adult buys a day or afternoon pass for themselves at the current price. The offer is available at the reception.

Which ski schools are in Wengen and do I have to book in advance?

alpine arrow wengen hotel

There are two ski schools in Wengen: the Swiss Ski School and the private ski school. We recommend that you book in advance, especially in the high season.

The Swiss Ski School offers group lessons (same levels in a group) and private lessons. The group lessons take place from Sunday to Friday in the mornings from 9:45 am to 12:45 pm and in high season also in the afternoons from 2:00 pm to 4:00 pm. The Swiss Ski School teaches in over 10 languages. Please contact the ski school well in advance, especially for less common languages.

The private ski school offers private (group) lessons. If you want your children of different levels to be in the same class, choose this school instead.

Are there any activities for children?

alpine arrow wengen hotel

A children's playroom with table soccer, games and books is located in the downstairs lounge area. Access to the sauna from 16 years old. You can also rent a DVD player for your room.

In summer we offer badminton, table tennis, a slide and a trampoline in the hotel garden.

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